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- Privacy Notice
- Return Policy
This privacy notice discloses the privacy practices for www.primacases.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
All Prima products have been developed utilizing the finest in design, manufacture, material selection, and function.
Although we ensure that all steps that are taken to produce a first quality case, you may not be satisfied with the product you received. We are happy to accept returns within 30 days of the shipping date (invoice date) for a full refund (excluding freight costs).
The product must be returned unused.
Please ensure that the package is complete as it was received (box, clip, case, etc.)
The 30 day period may be extended to allow delays in transit only to international customers if previous notification has been received.
Shipping costs of the return will not be refunded, but if the return is a result of our error, we will credit product cost and return freight. If you would like to exchange the case , please place an order for the new item and return the original purchase for credit.
All colors and/or embossing that require an additional charge are considered to be custom made and are therefore non returnable and non refundable. Please note that we will wait 24 hours before processing the charge. If you feel that you may want to change your order during this period, please send us an e-mail specifying the order number (an e-mail confirmation has been sent to you when you placed the order) and a brief description of your request.
Special order cases are produced especially for you, and we have highly skilled personnel working to make it just perfect. Special orders will be shipped within 7 days after the order has been placed. In the event that you do not receive your case during this time, please contact us and someone will reply to you ASAP.
Contact us to let us know you are returning a product.
Return the product in original packaging or packaged in a mailer box to prevent damage in transit.
Include a copy of the original charge slip.
Fill out the reason for the return.
- Incorrect item ordered
- Incorrect item shipped
- Customer choice (*)
- Defective product (*)
- Other (*)
(*) Please explain: .................................
- Include the original order number your name and email address.
Please contact us at: email@example.com before shipping your case(s). We will supply a Return Authorization Number.
Prima Cases, LLC
221 West Grand Ave
Montvale, NJ 07645
Limited Product Warranty
Prima warrants to the original purchaser that its cases will be free from defects in material and workmanship for a period of 1 year from the date of the purchase (all other products, including belt clips, have a 30 day limited warranty). This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations, unauthorized product repairs, and damage while in transit to Prima Cases, LLC. Further, this warranty does not cover any consequential damage to a person or property other than the product purchased.
Prima reserves the right to repair or replace the product if limited warranty applies.
Questions concerning this limited warranty or our return policy may be directed to: firstname.lastname@example.org
All orders will be shipped within 24 hours of order receipt (weekends excluded). If for some reason, we are temporarily out of stock on your case, you will also be notified within the same time frame and advised when your case will be able to be sent to you.
Prima Cases is a member of The Colemax Group, LLC